Privacy notice

Privacy, in plain English.

Last updated: 11 November 2026

1 · Who we are

Care Signals (“we”, “us”) is the provider of the Care Signals weekly commercial intelligence briefing for businesses supplying UK adult social care. For the purposes of UK data protection law, Care Signals is the data controller for the personal data described in this notice.

You can contact us about privacy by messaging 07925 990923 on WhatsApp. Please include “Privacy” in your first message so it is routed correctly.

2 · This website

This is a static website. It does not set cookies, does not run analytics or advertising trackers, and does not use a content management system. Fonts are served from this site rather than a third-party font service, so visiting a page does not send your IP address to a font provider.

Our hosting provider may process standard technical information, such as IP addresses and request logs, to deliver the site and keep it secure. That processing is carried out under the hosting provider’s own terms and retention schedule.

3 · The request form

The request form on this site runs entirely in your browser. When you submit it, JavaScript checks the fields, prepares a message and opens WhatsApp with that message pre-filled. The site does not transmit the form contents to us, does not store them in a database and does not receive a copy of what you send.

WhatsApp is operated by Meta. If you choose to send the message, the contents are processed by WhatsApp under its own privacy terms, including any transfer of data outside the UK. You can review those terms before sending, and you can edit or delete the message in WhatsApp instead of pressing send.

If you would rather not use WhatsApp, you can copy the prepared details and send them by another route, or contact us on the number above.

4 · When you contact us

If you send a request or message us, we may receive:

• your name;
• your work email address;
• your company name;
• the type of product or service you sell;
• the region or regions you sell into;
• any notes you choose to include; and
• the date and channel of the conversation.

We do not ask for special category data (for example, health information) and you should not include personal data about anyone else in the message field.

5 · How we use it and our lawful basis

We use your details to reply to your request, send the sample or subscription information you asked for, answer follow-up questions, and keep a record of the commercial relationship. We do not add you to a newsletter or an automated marketing sequence, and we do not sell or rent contact data.

Our lawful basis is legitimate interests in responding to a business enquiry you initiated and in administering a subscription. Where we need your consent for a specific action, we will ask for it separately. You can object to processing based on legitimate interests at any time.

6 · Sharing

We share personal data only where necessary to run the service:

• WhatsApp / Meta carries messages you choose to send through WhatsApp.
• Our payment provider processes subscription payments if you choose to subscribe. Card details are entered with the provider, not on this site; we receive confirmation of payment and the billing details needed to administer the subscription.
• Our hosting provider delivers this website and keeps security logs.
• Professional advisers or authorities where we are legally required to disclose information, or where necessary to establish or defend a legal claim.

We do not share your contact details with the organisations named in the briefing, and we do not provide a lead list or an introduction service.

7 · Retention

We keep enquiry details for as long as needed to deal with the request and any follow-up, and then for a reasonable period so we can recognise a returning conversation. Subscription and payment records are kept for as long as required for tax and accounting purposes. Messages in WhatsApp remain in the app until you or we delete them, subject to WhatsApp’s own retention rules.

8 · Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete information in certain circumstances;
• ask us to restrict or stop processing in certain circumstances;
• object to processing based on legitimate interests; and
• complain to the Information Commissioner’s Office (ICO).

To exercise a right, message us on WhatsApp. We may ask for information to confirm your identity before acting. If you are unhappy with our response, you can contact the ICO at ico.org.uk or on 0303 123 1113.

9 · Data in the briefing

The briefing is built from publicly available sources: Find a Tender, Contracts Finder, The Gazette, the Companies House public register and CQC published datasets. It describes organisations and public commercial events. It deliberately excludes procurement mailboxes and personal contact details, and it is not a lead list.

If you believe a briefing item contains inaccurate personal information, contact us and we will review it against the public source.

10 · Changes to this notice

We may update this notice if the service or the law changes. The date at the top shows the latest version. Material changes affecting how we use personal data will be communicated to active subscribers before they take effect.

This notice is a plain-English summary of our approach. It is not legal advice to you. See also our terms of use.